Customer Service

We’re Here to Help

Our commitment to customer service at NRS (Northwest River Supplies) begins the moment you browse our website, send us an email, or pick up the phone. You can contact us via whichever option below you find the most convenient.



NRS Customer Service Representatives are available weekdays from 6am to 6pm (PT). Between Memorial Day and Labor Day, our phones are open Saturdays and Sundays from 7am to 3pm (PT). In the off season, our Saturday and Sunday hours are 9am to 3pm (PT).

NRS is traditionally closed on the following days: Memorial Day, Fourth of July, Labor Day Weekend, Thanksgiving, Black Friday, Christmas, and New Year’s Day. On Christmas Eve, we also close at noon.

email for customer service

We’d love to hear from you. Contact our friendly customer service department using our online form, or email directly:

Media Inquiries

Journalists, publications, broadcasters and other media outlets—we want to hear from you! Send requests for NRS news, public comment, or products for review to:

(Note: We will not respond to advertising or other solicitations submitted to this address.)


The NRS Repair Department is located in Moscow, ID and can repair warranty and non-warranty items.

Flagship Store

The NRS Flagship Store will be closed until further notice. We will continue to evaluate our local health conditions, with guidance from the CDC, to determine an appropriate re-opening date.

Curbside pickup is available Monday through Friday, 9am–5pm. To place an order and schedule a time for pickup, call our customer service department at . Please allow 24 hours for our warehouse staff to fulfill your pickup order.

We apologize for any inconvenience this closure causes. We thank you all very much for an amazing season and look forward to seeing you on the water!


NRS, 1638 South Blaine Street, Moscow, ID 83843. Driving Directions

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Unsolicited Ideas Policy

We always enjoy hearing from you. Feedback from our customers is very important to us; it helps improve existing products and innovate new ones. However, there's an important difference between product feedback and an idea or proposal that you share with us.

We have a very robust internal research and development organization. At any one time we have dozens of gear projects in the works, some of them years in the making. Your idea may be unique, but there's also a good chance that we are working on something similar.

To avoid hard feelings we simply do not accept such unsolicited ideas or proposals. Please do not send them to us. We wish you the best in developing your product and when it comes to the marketplace we'll certainly consider carrying it.

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