Customer Service
We’re Here to Help
NRS is proud to partner with Pyranha to serve our European retail, centre and rescue customers operating with European business hours. We believe that working to provide the best possible service and support is an essential component for you to choose NRS for your business.
phone
+44 (0) 1928 716 666
Customer Service Representatives are available to answer your calls weekdays between 9:00 to 17:30 (UK time).
NRS European customer service is closed on all UK Bank Holidays, alongside our Christmas break (Christmas Eve through New Year’s Day).
email for customer service
We’d love to hear from you. Contact our friendly customer service department by email directly: nrs@pyranha.com
Media Inquiries
Journalists, publications, broadcasters and other media outlets—we want to hear from you! Send requests for NRS news, public comment, or products for review to: mediainquiries@nrs.com
(Note: We will not respond to advertising or other solicitations submitted to this address.)
Check out our
Rock Solid Guarantee
Unsolicited Ideas Policy
We always enjoy hearing from you. Feedback from our customers is very important to us; it helps improve existing products and innovate new ones. However, there's an important difference between product feedback and an idea or proposal that you share with us.
We have a very robust internal research and development organization. At any one time we have dozens of gear projects in the works, some of them years in the making. Your idea may be unique, but there's also a good chance that we are working on something similar.
To avoid hard feelings we simply do not accept such unsolicited ideas or proposals. Please do not send them to us. We wish you the best in developing your product and when it comes to the marketplace we'll certainly consider carrying it.